• All our products will be dispatched, and can be tracked, via
– UPS, Royal Mail, Hermes.
Rest of the World Price will be confirmed prior to dispatch
• Orders are processed Monday to Friday (excluding public holidays) from 9am – 5pm GMT and may take up to 2 working days prior to shipping.
• If a product is out of stock or we have insufficient information to carry out your order, we will contact you, explaining any delay or requesting further information.
• Please contact us at firstname.lastname@example.org if you have any questions about our delivery
• SicoMTB do not take responsibility if the shipping address is typed incorrectly. If the parcel is returned to us due to an incorrect address being provided then we can either refund your order or send it again, however the customer will incur additional delivery charges for re sending.
• To return your product please contact us at email@example.com
• Goods may be returned for refund, credit note or exchange if they are returned to us within 14
days of receipt.
• Items must be returned postage paid.
• Items must be returned in an unused, re-saleable condition.
• We cannot accept returns on any items which have been customised.
• We cannot except responsibility for undelivered returned parcels, please obtain proof of
posting and adequate insurance for loss or damage.
• Original postage fees cannot be refunded, and new postage fees will be payable for exchanges.