General
You need to check your Inbox, Spam and Junk folder for updates from Royal Mail regarding duty payment. If the parcel is returned to us due to duty not being paid- we will only refund the product.
We are unable to refund shipping charge and return charge.
• All prices are set in Pounds Sterling and include VAT.
• Our products specifically mention the bike models that they fit, please make sure you have confirmed you are ordering the correct product for the correct model bike. We are not responsible for your choice and will only issue refunds on an unused product and will remove the cost of shipping.
• We reserve the right to change product specifications and prices without notice.
• If you have any queries about spring sizes please send us an e-mail at
info@sicomtbproducts.com
• By placing an order with sicomtbproducts.com the customer verifies that they have read and agree to the Terms and Conditions.
• All springs are covered by a 1 year manufacturer warranty from the date of purchase.
• sicomtbproducts.com accept no responsibility for loss, damage or injury resulting from the use of any product sold from this website. Use is at the consumers risk.
• sicomtbproducts.com products are hand finished so there may be slight variations in finish from batch to batch.
For EU Countries – we are dealing with VAT and Customs on behalf of our customers. There is no any extra duty to pay. Please email us if any questions
Refunds
Royal Mail International orders refund policy for the shipper:
Evidence of posting must be obtained as without it no compensation for loss or damage will be paid. No Consequential Loss cover is available for International services. Loss claims should not be submitted until after 20 working days after the due delivery date for items going to Europe and after 25 working days for Rest of the World.
Please contact us if your parcel was not delivered so we can start the claim process. Your order will be fully refunded or replaced after 20 or 25 days from delivery due date. Sometimes it items takes longer for order to be delivered due to unforeseen circumstances
